I want to take this opportunity to give Bill Guthrie kudos on his excellent customer service. He tuned my car last year and I needed an update this evening. Bill was able to resolve my issue and even walk me through on how to reflash my ECU within 10 minutes (including lag time on my end). On top of that when I asked him for the cost, he told me not to worry about it.
Often customers only write & talk about vendors when they have bad experience and there are not enough reviews on vendors that provide excellent customer service.
People tend to forget that vendors are also human beings and just as we want to be praised (at work or at home) when we do great things, I can't imagine these vendors not wanting to be praised for their excellent work/customer service, etc.
So Bill, I just want to thank you again for the great customer service and looking forward to working with you in building my car!