We're excited to announce something new we've been working on to help our customers (and ourselves) track the progress of their builds at the shops! Too often we've seen builds scope creep, fall victim to delays, shortages, back orders, and have uncertainty as to when things will be completed, which leads to inefficiency and unanswerable questions, and in turn affects cash flow and other deliverables.
Starting will all builds booked going forward, we're going to use the app Trello (https://trello.com/) and create a board that the customer will be able to access to show critical information about the project, including parts to be ordered, payment schedules, major deliverable timelines, assembly checklists, third party vendor interaction, Appointments for dyno time, alignments, etc.
Customers will also be allowed to edit the lists in order to initiate change orders, and to work the projects into their own schedules. The app will issue email alerts as well as integrate into other software!
We're looking forward to improving our customer experience this way!