I want to give a shout out to Doug from WGP for his great work ethic!
He was happy to review my logs 8 months after my initial tune below (posted to GTRLife in Dec 17) and make sure everything is running fine. I find that's awesome after sales service and I'm quite pleased. He's very quick to reply as noted below but also I noticed he was moving his shop and was still able to follow up the next day!
Hopefully this helps others to decide on a tuner/shop! Give WGP a try, I absolutely recommend it!
- Communication: Very clear and straight to the point. No waffling or ambiguity.
- Speed: Doug is fast at replying and sending revised maps. Due to the time difference (Australia), I would send a log to Doug at night and see a response the next morning. Even on weekends! I feel Doug has really gone above and beyond to ensure I always have the latest safest map in my GTR.
- Technical expertise: Doug is quite resourceful. When I have questions, he is able to answer in depth and explain things to me (a few concepts are new to me!).
- Tune: Given I'm from Australia, Doug was very patient with all the logs sent (pretty much every night for the past 2-3 weeks). As part of the final checks of the tune and since I wanted to max out the OEM turbos with upgraded actuators at 20psi, I rented a dyno as suggested by Doug. The idea is to keep the torque at a safe level since I have a stock block and tranny. While running the dyno (feeling a bit nervous), Doug was very responsive and patiently explained concepts to me and at no time did I feel like "what am I doing". The final tune is quality. After driving it, the car feels great and drives like it should have from factory! Throughout the whole process, I haven't had any start up issues even though I'm on E85 and larger pumps.