In the new age of instant gratification and I want it now mentality! This is what happens. Everyone wants the car fixed/upgraded NOW because I have an event next week. And shops are under pressure to deliver or risk losing business. I say screw that shit! Be up front and tell the customer the truth. Sorry pal, your car is not going to get fixed in 5 days. Get over it. This is the real world!
Yup... I learned this lesson with my GT-R tested my patience tremendously now I got flat lied to about delivery, timeline, etc. where I'd prepared and waited patiently for the time I'd been promised my diva-ness got ramped up when it was apparent it was going to be 3-4 times longer.
I remember messaging John (Shep) looking to pick a fight cause it was very apparent it wasn't going to be ready in at least another 2 months, and he calmly explained to me that DSS was on backorder for everyone whether you had a 1.5 trans or a stage5 or AMS or tiny shop. Everyone was facing delays.
I remember sitting there like, well he just flat laid it out nicely and calmly and realistically and ended up feeling like a dick. Thats how it should be done, like you said you have good guys like Shep who tell it how it is no matter where you sit on the spending chart, and lying asses who just want the cash.