I truly am sorry David, but after my experience I knew it was coming. You got lucky, imagine if you had a series of cars scattered around the US and they all began to fail due to his parts. He then tells you he will not cover it and gives you this total bullshit response as to why he won't help as it's not his fault. You then have to take care of your customers on your own. You pay all shipping to get the cars back, all labor to remove his parts, all costs to install good parts (buying new parts from another vendor all over again), re-tuning, and then ship back. Not only a hit to your reputation but a huge hit financially. You now have a bunch of his parts which you look at and think 'that turbo cost me $15k in losses, that kit cost me $10k in losses' and on and on.
To top it off, he then hits you with a blow that is so low and such a POS move that you just can't comprehend the type of person to do such a thing. He goes along and promotes your competitors products and does it in a way where you see him laughing about it as he continues to try to hurt your business and reputation. So he felt the need to not only try to destroy us by leaving us high and dry with many warranty repairs, but he then turns things to make you look like your product is terrible and your competitor is the new hotness. It's just so unbelievable I just can't wrap my head around such evil.
Our engine is still in his car and I hate that. I hope it blows up soon so nothing of mine is attached to this mess. Unfortunately, his turbos can't make enough power to break it, so I'm stuck with my engine continuing to take the abuse in that POS.
In the end, I am out so much money it's incredible! It's such a devastating blow, but I learn lessons in life and it has broken me in some ways as a human being. This has eaten at my soul and changed me. Changed me for the better in some ways, but also changed me to view my fellow man as such pieces of shit. It's all part of growing, I guess, but that's not the kind of growing I wanted in my life. It has changed the way I do business too and I am so cautious now that it actually harms our parts development program here because I never release anything due to fear of something like this happening again.
We got hosed yet again by an SBD 1400 kit recently. It never ends... We found a major flaw in the design which is why they don't make the numbers they should and why they have horrid lag. I approached him privately about this and he immediately got defensive about it and the same old thing where I am fucked and he will not help. I have detailed pics and documentation of this flaw so I may end up posting all about it when this thread is dying down after David says what he has to say. All of his turbos are flawed to fail in performance and I have the proof of that. Wonder why they can't hit an 8? I know exactly why.
In the end, very sorry to hear this David. I hope you continue to trust others and not think we are all pieces of shit. It could have been a lot worse and I'm actually relieved to see that you did not take such a huge hit before shit hit the fan.
Good luck and keep innovating!!